Responsible Gaming
at haybajy — Play Safe
haybajy is fully committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming programme gives you the tools, guidance, and support you need to stay in control at all times.
Our Responsible Gaming Commitment
haybajy takes player wellbeing seriously. Every tool listed below is available free of charge to all registered players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar.
haybajy enforces a minimum age of 18 years for all account holders. Every new registration is subject to age verification checks. Accounts found to belong to players under 18 are immediately suspended and any funds are returned to the depositing payment method.
Set daily, weekly, or monthly deposit limits directly from your haybajy account dashboard. Limits take effect immediately when reduced and cannot be increased until the cooling-off period expires, ensuring you always stay within your personal budget.
Need a short break? Activate a time-out period of 24 hours, 48 hours, one week, or one month at any time. During a time-out your account is temporarily suspended and you will not receive any promotional communications from haybajy.
For players who need a longer break, haybajy offers self-exclusion periods of 6 months, 12 months, or permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen period. Your account is fully locked and no deposits are accepted.
Enable session time reminders that display a pop-up notification after a set period of play — for example, every 30 or 60 minutes. Each reminder shows your net session result and total time played, helping you make informed decisions about continuing or stopping.
haybajy's responsible gaming support team is available around the clock via live chat. All conversations are confidential. Our trained agents can help you activate any of the protection tools listed on this page or simply provide a listening ear if gambling is causing you concern.
1 Age Restriction
haybajy operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting activity on the platform. This policy applies equally to all players in Bangladesh regardless of the payment method used or the type of game played.
During the registration process, haybajy collects your date of birth and may request identity documents to confirm your age. Any account where there is reasonable suspicion that the account holder is under 18 will be immediately suspended pending full verification. If the account holder is confirmed to be under 18, the account will be permanently closed and all deposits returned.
If you are a parent or guardian and you suspect a minor in your household may have accessed or registered on haybajy, please contact our support team immediately via live chat or by emailing . We take underage gambling extremely seriously and will investigate all reports without delay.
Parental Controls
If you share a device with children or teenagers, haybajy strongly recommends using a parental control solution to prevent access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, or the built-in screen time and content restriction features on Android and iOS devices can help prevent minors from accessing haybajy or similar platforms.
2 Deposit Limits
One of the most effective ways to maintain control over your gambling spend is to set a deposit limit. haybajy allows all registered players to set limits on how much they can deposit into their account over a given time period. Deposit limits can be configured from the Responsible Gaming section of your account dashboard at any time.
Available Limit Types
- Daily deposit limit: Caps the total amount you can deposit within any single 24-hour period.
- Weekly deposit limit: Caps the total amount you can deposit over any rolling 7-day period.
- Monthly deposit limit: Caps the total amount you can deposit over any rolling 30-day period.
How Limits Work
When you reduce an existing deposit limit, the new lower limit takes effect immediately. When you request an increase to an existing limit, a mandatory 7-day cooling-off period applies before the increase becomes active. This delay is intentional — it gives you time to reconsider whether increasing your limit is the right decision for you.
Deposit limits apply across all payment methods on haybajy, including bKash, Nagad, Rocket, Upay, and bank transfer. You cannot work around a limit by switching payment methods.
3 Time-Out & Cooling-Off
haybajy's time-out feature allows you to temporarily suspend your account for a short, defined period. A time-out is ideal when you feel you need a brief break from gambling but do not require a longer-term self-exclusion. Time-outs are activated instantly and cannot be reversed before the chosen period expires.
Available Time-Out Periods
- 24 hours
- 48 hours
- 7 days (one week)
- 30 days (one month)
What Happens During a Time-Out
During an active time-out period, you will not be able to log in to your haybajy account, make deposits, place bets, or play any games. Any pending bets placed before the time-out was activated will be settled normally. You will not receive any promotional emails or bonus offers during your time-out period. Your account balance is fully preserved and will be available to you when the time-out expires.
To activate a time-out, navigate to the Responsible Gaming section of your account settings and select your preferred duration. You may also contact the live chat support team who can activate a time-out on your behalf immediately.
4 Self-Exclusion
If you feel that gambling has become a problem and you need a significant break from haybajy, our self-exclusion programme allows you to close access to your account for an extended period. Self-exclusion is a serious commitment and once activated it cannot be reversed before the chosen period has ended.
Self-Exclusion Periods
- 6 months
- 12 months (1 year)
- Permanent exclusion — your account is closed indefinitely with no option to reopen
How to Request Self-Exclusion
Reach out via live chat inside your account dashboard or email . Clearly state that you wish to self-exclude and specify your preferred exclusion period.
For security, our support team will verify your identity before activating the exclusion. This is to ensure your account cannot be locked by a third party without your consent.
Once identity verification is complete, your self-exclusion takes effect immediately. Your account is locked, all marketing communications are stopped, and your username is flagged to prevent re-registration under the same details.
Any remaining balance in your account at the time of exclusion is fully withdrawable. Our team will guide you through the withdrawal process using your registered payment method (bKash, Nagad, Rocket, or bank transfer).
haybajy strongly encourages self-excluded players to also seek support from a counselling or helpline service during the exclusion period. Our support team can provide referrals to relevant organisations operating in Bangladesh.
5 Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience level. Recognising the early warning signs is the most important step toward getting the right support. haybajy encourages all players to honestly assess their gambling behaviour on a regular basis.
The following accordion lists common signs that gambling may be becoming a problem. If you recognise multiple signs in your own behaviour, please contact haybajy's responsible gaming team or a professional support service immediately.
6 Support Resources
haybajy is committed to connecting players who need help with credible, professional support services. If you feel that gambling is negatively affecting your life or the lives of those around you, please do not hesitate to reach out to one of the following resources in addition to our in-platform responsible gaming team.
7 Tips for Safe Play
haybajy encourages all players to approach gambling as a form of entertainment rather than a source of income. The following practical tips can help you maintain a healthy relationship with gambling on our platform.
- Set a budget before you start. Decide how much you are comfortable spending before you log in and treat it as the cost of entertainment — not an investment.
- Never chase your losses. Accept that losses are a normal part of gambling. Walk away when you reach your budget limit, regardless of how a session has gone.
- Take regular breaks. Enable haybajy's reality check reminders to receive session-duration notifications. Step away from the screen regularly, especially during long sessions.
- Balance gambling with other activities. Maintain a healthy mix of hobbies, social activities, and family time. Gambling should be one of many leisure activities, not the primary one.
- Never gamble under the influence. Avoid gambling when you are drinking alcohol, using substances, or feeling emotionally distressed. Impaired judgment leads to poor decisions.
- Keep gambling and finances separate. Do not link gambling accounts to your primary savings or salary account. Use a dedicated, limited wallet such as bKash or Nagad with a preset balance.
- Be honest with yourself. Regularly ask yourself whether gambling is still fun or whether it is starting to feel compulsive. Self-awareness is the strongest responsible gaming tool available.
- Use haybajy's tools proactively. Do not wait until gambling becomes a problem to activate deposit limits or time-outs. Setting these tools in place from the start makes it easier to stay in control.
8 Contact Our Responsible Gaming Team
haybajy's responsible gaming team is separate from general customer support and focuses exclusively on player protection matters. All communications with the RG team are handled with complete confidentiality. No information shared with the RG team will be used for marketing purposes or shared with third parties without your consent.
You can reach the haybajy responsible gaming team through any of the following channels:
Enjoy haybajy Responsibly
Thousands of players across Bangladesh enjoy haybajy every day — safely, within their limits, and with full confidence in our platform. Explore our games, set your personal limits, and play at a pace that works for you.