haybajy Frequently
Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on haybajy — answered clearly and in full.
This FAQ page is your complete reference guide for haybajy — Bangladesh's premier online casino and sports betting platform. We have organised the most common player questions into five focused categories covering account setup, payments via bKash, Nagad, and Rocket, game rules and cricket betting, bonus terms, and responsible gaming. If your question is not answered here, our 24/7 live support team is ready to help within 90 seconds.
Quick answers. Real information.
bKash, Nagad, Rocket, and Upay deposits credit to your haybajy balance in seconds. No waiting, no hidden delays — just instant access to your funds.
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with competitive odds, live score data, and dozens of market options per fixture.
All data on haybajy is protected by 256-bit SSL encryption. Your personal details and payment information are never stored in plain text.
haybajy runs welcome bonuses, reload offers, free spins, and seasonal promotions tied to Eid, Pohela Boishakh, BPL season, and IPL fixtures.
Every haybajy account goes through age verification. The platform is strictly for adults aged 18 and above. Responsible gaming tools are free for all players.
haybajy's support team responds in under 90 seconds via live chat inside your account. Email support is also available at [email protected].
Account & Registration
How do I create a haybajy account?
Creating a haybajy account takes less than two minutes. Visit haybajy.net and click the login or registration entry point, fill in your mobile number or email address, choose a strong password, and enter your date of birth to confirm you are 18 or older. Once submitted, you will receive a verification code via SMS or email to activate your account.
What documents does haybajy require for KYC verification?
haybajy requires a valid government-issued photo ID for KYC — a National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide a recent utility bill or bank statement as proof of address. Documents should be clear, unedited photos or scans. Most verifications are completed within 24 hours of submission.
I forgot my haybajy password — how do I reset it?
Use the "Forgot Password" link on the haybajy login page to reset your password instantly. Enter the mobile number or email address linked to your account and you will receive a reset code within seconds. If you do not receive the code, check your spam folder or contact haybajy live chat support, which is available 24/7.
Can I open more than one haybajy account?
No — haybajy strictly allows one account per person. Duplicate accounts are flagged during KYC review, and any additional accounts found are permanently closed. Winnings accrued on a duplicate account may be voided. If you have lost access to your original account, contact support to recover it rather than opening a new one.
How do I close my haybajy account permanently?
To permanently close your haybajy account, contact the support team via live chat or email with your account details and a clear request for permanent closure. Any remaining balance will be returned to your registered payment method before the account is deactivated. Note that account closure is different from self-exclusion; both options are available.
Deposits & Withdrawals
How do I deposit money into haybajy using bKash?
To deposit via bKash on haybajy, log in and navigate to the Deposit section, select bKash, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transfer from your bKash app. Deposits via bKash are credited to your haybajy account instantly in most cases. The minimum bKash deposit is ৳200.
How long does a Nagad deposit take on haybajy?
Nagad deposits on haybajy are processed instantly — funds appear in your account balance within seconds of completing the transfer in your Nagad app. If a Nagad deposit does not appear after five minutes, take a screenshot of your Nagad transaction confirmation and contact haybajy live chat with that reference number for immediate assistance.
What is the minimum withdrawal amount on haybajy?
The minimum withdrawal amount on haybajy is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for regular verified accounts, though large withdrawals may require additional identity confirmation.
How long does a haybajy withdrawal take to arrive?
haybajy processes withdrawal requests within 30 minutes for bKash, Nagad, and Rocket. Once processed by haybajy, funds typically arrive in your mobile wallet within minutes. Bank transfers to Bangladeshi banks such as Dutch-Bangla, BRAC, or Sonali Bank may take 1-3 business days depending on the bank. You will receive an SMS or email notification when your withdrawal has been dispatched.
Does haybajy charge fees on deposits or withdrawals?
haybajy does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, Upay, or your bank — may apply their standard transaction charges. We recommend checking your payment provider's current fee schedule. All amounts credited to and debited from your haybajy balance are always the full amounts you see on screen.
Can I deposit using Rocket or Upay on haybajy?
Yes — haybajy accepts deposits and withdrawals via Rocket (Dutch-Bangla Bank's mobile banking) and Upay. The process is the same as bKash or Nagad: select your preferred method in the Deposit or Withdrawal section, enter the amount, and complete the transaction in your Rocket or Upay app. Processing times and minimums are the same as other mobile wallet options.
Games & Gameplay
How do I place a bet on a BPL cricket match on haybajy?
To bet on a BPL (Bangladesh Premier League) match on haybajy, navigate to the Cricket section from the main menu, find the upcoming or live BPL fixture you want to bet on, and click on the market you prefer — match winner, top batsman, total runs, and more. Select your stake in BDT, review the odds, and confirm your bet. Funds are deducted from your balance immediately.
Can I watch live cricket on haybajy while betting?
haybajy offers live match statistics and real-time score updates for all major cricket events including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Live streaming availability depends on your account status and the specific event. Check the Cricket section for current streaming and live data options available to players in Bangladesh.
What is the RTP on haybajy slot games?
RTP (Return to Player) on haybajy slot games varies by title and provider — most games from Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The RTP for each game is displayed in the game's information or paytable screen. haybajy only offers games with certified RNG (random number generation) technology, meaning every spin result is completely independent and fair.
Is haybajy available on mobile for Android and iOS?
haybajy is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no app download is required. Simply visit haybajy.net in Chrome, Safari, or any modern browser on your smartphone. The mobile site loads all casino games, sports betting markets, and account management features with the same functionality as the desktop version.
Does haybajy offer a live casino with real dealers?
Yes — haybajy's live casino section features real human dealers streamed in high definition, powered by leading studios including Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Lightning Dice, and Andar Bahar, all available in BDT stakes. Live tables run 24/7 and are especially popular with players in Dhaka and Chittagong.
Bonuses & Promotions
What welcome bonus does haybajy offer to new players?
haybajy offers a welcome bonus to newly registered players who make their first qualifying deposit. Bonus amounts, match percentages, and any free spins included are displayed on the current promotions page inside your account after registration. Bonus availability and terms can change, so always check the active promotions section for the most up-to-date welcome offer details.
What is a wagering requirement and how does it work on haybajy?
A wagering requirement is the number of times you must bet through a bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. haybajy displays the specific wagering requirement for each bonus in the bonus terms section before you accept it.
Do haybajy bonuses expire?
Yes — all haybajy bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If the wagering requirement is not met before the expiry date, the bonus and any associated winnings are automatically removed from your balance. Always read the specific bonus terms before claiming any offer.
Does haybajy have a loyalty or VIP programme?
haybajy rewards regular players through an ongoing loyalty programme where consistent real-money play earns points that can be converted to bonus credit or other benefits. High-volume players may be invited to an elevated VIP tier with perks such as higher withdrawal limits, dedicated account management, and exclusive promotions. Contact haybajy support to learn more about your current loyalty status.
Are there any special promotions during BPL season or Eid on haybajy?
Yes — haybajy runs targeted seasonal promotions aligned with major events in Bangladesh. During BPL season, players can expect enhanced cricket betting odds, cashback offers, and tournament-specific free bets. Around Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh (Bengali New Year), haybajy typically launches special deposit bonuses and prize draws. Check the promotions page inside your account regularly for the latest live offers.
Can I use a bonus on both sports betting and casino games on haybajy?
Whether a bonus applies to sports betting, casino games, or both depends on the specific promotion's terms. Some haybajy bonuses are designated for casino slots only, while others cover sports markets such as cricket and football. A few promotions are unrestricted and may be used across all game types. The eligible game categories for each bonus are clearly listed in the bonus terms before you claim it.
Safety & Responsible Gaming
Is haybajy safe and legal for players in Bangladesh?
haybajy is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and our servers. All games use certified RNG technology audited for fairness. haybajy does not make specific claims about local licensing, and players are responsible for understanding the gambling regulations applicable in their jurisdiction before playing.
How does haybajy protect my personal and financial data?
haybajy protects all personal and financial data using 256-bit SSL encryption, the same standard used by major banks. Payment details are never stored in plain text on haybajy's servers. Two-factor authentication (2FA) is available to add an additional layer of security to your login. haybajy's full data protection practices are described in the Privacy Policy page.
What is the minimum age to play on haybajy?
The minimum age to register and play on haybajy is 18 years old. All new accounts are subject to age verification. Players found to be under 18 will have their accounts immediately closed and deposits returned. haybajy takes underage gambling seriously and encourages parents and guardians to use parental control tools to prevent minors from accessing gambling websites.
How do I set a deposit limit or self-exclude on haybajy?
haybajy offers deposit limits (daily, weekly, or monthly), time-out periods (24 hours to 30 days), and self-exclusion (6 months, 12 months, or permanent) directly from the Responsible Gaming section of your account settings. All tools are free and take effect immediately when a limit is reduced. Self-exclusion cannot be reversed before the chosen period ends. Contact live chat if you need assistance activating any tool.
What should I do if I think I have a gambling problem?
If you feel gambling is negatively affecting your finances, relationships, or mental health, contact haybajy's responsible gaming team via live chat or email immediately — our team is available 24/7 and will help you activate self-exclusion or any other protective tool. We also encourage reaching out to Kaan Pete Roi (Bangladesh mental health helpline) or Gamblers Anonymous for independent professional support.
Can't find the answer you need?
Our support team is online around the clock — every day of the year, including Eid and BPL match days. Reach us via live chat inside your account for a response in under 90 seconds, or browse more pages below.