haybajy Privacy
Policy

1 Data We Collect

haybajy collects personal data from players in order to create and manage accounts, process financial transactions, comply with regulatory requirements, and deliver a personalised, secure gaming experience. We collect data only where we have a lawful basis for doing so, and we do not collect more data than is necessary for the stated purpose.

1.1 Account Registration Data

When you register a haybajy account, we collect your full legal name, date of birth, email address, mobile phone number, and a self-selected username and password. This information is required to create your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data

To satisfy Know Your Customer obligations and prevent fraudulent account activity, haybajy may request copies of official identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address (such as a utility bill or bank statement) and proof of payment method ownership. KYC documents are processed securely and retained only for the minimum legally required period.

1.3 Financial Transaction Data

When you make a deposit or withdrawal on haybajy, we record transaction amounts, dates and times, payment method type (e.g., bKash, Nagad, Rocket, Visa, Mastercard), and transaction reference numbers. This data is essential for processing payments, resolving disputes, and meeting financial reporting obligations.

1.4 Gaming Activity Data

haybajy records data relating to your gaming activity on the platform, including games played, bet amounts, wagering history, session durations, and game outcomes. This data is used to calculate account balances, verify bonus wagering progress, detect problem gambling patterns, and generate the responsible gaming reports available within your account dashboard.

1.5 Technical & Device Data

When you access haybajy from any device, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data helps us detect suspicious login attempts, troubleshoot technical issues, and optimise the platform experience across devices commonly used by players in Bangladesh including smartphones running Android.

1.6 Communications Data

If you contact haybajy's support team via live chat or email, we retain a record of the communication including the content of the conversation, timestamps, and the support agent who handled the enquiry. This data is used for quality assurance, dispute resolution, and service improvement.

2 How We Use Your Data

haybajy uses the personal data described in Section 1 for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first notifying you and, where required, obtaining your consent.

• Account creation and management: Creating your haybajy account, verifying your identity, managing your login sessions, and maintaining accurate account records.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment methods in Bangladeshi Taka (৳).
• Regulatory compliance: Meeting KYC, AML, and other applicable legal obligations including responding to lawful requests from authorised authorities.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, multiple account creation, bonus abuse, and unauthorised access attempts.
• Responsible gaming: Monitoring gameplay patterns to identify early indicators of problem gambling and applying appropriate responsible gaming interventions such as deposit limits or cooling-off periods.
• Platform personalisation: Remembering your preferences such as game history, language settings, and notification preferences to improve your experience on haybajy.
• Customer support: Responding to support enquiries, processing complaints, and resolving disputes relating to your haybajy account.
• Marketing communications: Sending promotional emails and in-platform notifications about bonuses, seasonal offers (e.g., Eid promotions, BPL cricket offers), and new game launches, where you have opted in to receive such communications. You may opt out at any time via account settings.
• Platform analytics and improvement: Analysing aggregated, anonymised usage data to understand how players interact with haybajy, identify areas for improvement, and make informed product development decisions.

3 Data Sharing

haybajy does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated.

3.1 Payment Processors

To process deposits and withdrawals, haybajy shares necessary transaction data with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card processors (Visa, Mastercard). Each payment partner operates under its own privacy policy and is contractually obligated to protect the data shared with it.

3.2 Game Providers

haybajy's casino games are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO. To facilitate game sessions, haybajy shares a unique session token and anonymised player identifier with the relevant game provider. We do not share your full name, email address, or financial data with game providers.

3.3 Identity Verification Services

haybajy may use third-party KYC verification service providers to assist in the validation of identity documents submitted by players. These providers are contractually bound to process KYC data solely for verification purposes and to maintain appropriate security standards.

3.4 Legal and Regulatory Disclosures

haybajy may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities when required to do so by applicable law, court order, or in response to a lawful formal request. haybajy will not voluntarily disclose data to any authority without a lawful basis for doing so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of haybajy's business, personal data held by haybajy may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from the transaction prior to the transfer taking effect.

4 Cookies & Tracking

haybajy uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to gather aggregate analytical data that helps us improve the service. This section explains what types of cookies we use and how you can manage your cookie preferences.

4.1 What Are Cookies

A cookie is a small text file stored on your device by your browser when you visit haybajy. Cookies allow the platform to recognise your device across pages within the same session, remember your preferences between visits, and collect aggregate usage statistics. Cookies do not contain executable code and cannot access other data on your device.

4.2 Cookie Categories

4.3 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to haybajy and using core account features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation. haybajy does not currently respond to browser Do Not Track (DNT) signals as there is no consistent standard for interpreting them.

5 Data Security

haybajy takes the security of your personal and financial data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, and destruction.

• TLS/SSL Encryption: All data transmitted between your browser or app and haybajy's servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. The padlock icon in your browser confirms that your connection to haybajy is secure.
• Encrypted Data Storage: Sensitive data at rest — including password hashes, KYC documents, and financial transaction records — is stored using strong encryption. Passwords are never stored in plain text.
• Access Controls: haybajy operates a strict role-based access control policy. Only authorised personnel with a verified business need may access player personal data, and all access events are logged and audited.
• Fraud Detection Systems: haybajy's automated systems monitor account activity in real time for patterns consistent with fraudulent behaviour, identity theft, and unauthorised access attempts. Suspicious activity triggers automated protective measures and immediate security team review.
• Security Patching: haybajy maintains a programme of regular security updates and vulnerability assessments across its platform infrastructure to mitigate known threats in a timely manner.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal data, haybajy will notify affected players and the relevant authorities in a timely manner as required by applicable law.

6 Your Rights

As a haybajy player, you have the following rights over the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. haybajy will respond to all verified data subject requests within 30 days of receipt.

6.1 Right of Access

You have the right to request a copy of the personal data haybajy holds about you. We will provide this in a structured, commonly used format. Where a request is unusually broad or repetitive, haybajy may charge a reasonable administrative fee or decline to respond, with written reasons provided to you.

6.2 Right to Rectification

If any personal data haybajy holds about you is inaccurate or incomplete, you have the right to request that we correct it. Where practicable, please update straightforward details (such as your email address or phone number) directly via your account settings. For corrections to identity or KYC data, contact the support team and provide the relevant updated documentation.

6.3 Right to Erasure

You may request that haybajy delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. Please be aware that haybajy is legally required to retain certain data (such as financial transaction records and KYC documentation) for defined periods under financial compliance obligations. Erasure requests for data subject to these retention obligations cannot be fulfilled during the mandatory retention period.

6.4 Right to Data Portability

You have the right to receive a copy of the personal data you provided to haybajy in a structured, machine-readable format (e.g., CSV or JSON), and to have that data transmitted directly to another service provider where technically feasible.

6.5 Right to Object to Marketing

You may object to haybajy processing your personal data for direct marketing purposes at any time. You can opt out of marketing communications via the unsubscribe link in any haybajy promotional email, or by updating your communication preferences in your account settings. Opting out of marketing does not affect transactional communications relating to your account, such as deposit confirmations and security alerts.

6.6 Right to Restrict Processing

In certain circumstances — for example, where you have contested the accuracy of your data or raised an objection to processing — you have the right to request that haybajy restricts its use of your personal data to storage only while the matter is resolved.

7 Data Retention

haybajy retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and regulatory obligations. The table below summarises our standard retention periods by data category.

Upon expiry of the applicable retention period, haybajy will securely delete or irreversibly anonymise the relevant data. Anonymised aggregate data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

8 Contact & DPO

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how haybajy handles your personal data, please contact us using the details below. haybajy is committed to resolving all privacy-related enquiries promptly and transparently.

8.1 Support Team

For account-related privacy requests (data access, correction, deletion, marketing opt-out), the fastest route is via live chat available 24/7 inside your haybajy account dashboard. Our support team responds in under 90 seconds and can initiate a data subject request on your behalf.

8.2 Email Contact

Written privacy enquiries may be sent to [email protected]. Please include your registered haybajy username and a clear description of your request or concern. haybajy aims to acknowledge all written privacy enquiries within 5 business days and to provide a substantive response within 30 calendar days.

8.3 Policy Updates

haybajy reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, haybajy will notify registered players via email and via an in-platform notification at least 14 days before the updated policy takes effect. The date of the most recent revision is displayed at the top of this page. Continued use of haybajy following notification of an updated Privacy Policy constitutes acceptance of the revised terms.